A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be attended to in no more than 60 min after the trouble ticket or e–mail has been received. If your case calls for additional assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge then leave a comment to notify you that more time will be required for arriving at the best solution. And if you take advantage of the Administration Services package, all of the server management services included there will be executed whenever you like.
A Premium–Quality Support Service
We’ll be available to you 24/7 to answer any questions that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require help with server management tasks, you can check out our Administration Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
We have equipped the Web Hosting Control Panel with an exhaustive knowledgebase, which features in–depth explanations of all its features and functionalities. What’s more, we have filmed in–depth video tutorials that will further show you how to carry out a certain task or resolve a common issue. All the instructional articles and the video tutorials are easily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the top right corner.