You can find lots of shared website hosting providers on the market today, still the majority of them are resellers who have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The type of support that you will have through this method of communication will vary depending on the supplier - some offer dedicated phone support, others offer common and customer support only because some matters are more time-consuming and it would be faster and easier to be resolved with a trouble ticket, especially when the issue needs to be escalated. However, it is good to find that you can always reach your website hosting provider as there're plenty of small problems that can be resolved effortlessly and timely with a telephone call, not mentioning that you are able to get more information about the services before you become a client.