One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you could take advantage of it in your capacity as customer?
If you’ve ever got any inquiries relating to your hosting account or you encounter a problem with your sites, you’ll need to touch base with the respective web hosting company’s tech support team. It may not make any difference how quickly they will respond when you've got a question of a generic nature, but a problem such as an ill-implemented software application update, for example, may result in your site becoming broken or invisible on the web. And the longer you have to wait for the support team to assist you, the longer the website will be out of order. In case you offer goods or services online, any downtime will affect your website harmfully and you can lose current or prospective customers. Many hosting providers, chiefly resellers, reply to e-mails and support tickets within twenty four hours, but in the digital space this is far too long, since visitors will scarcely ever come back to a website that’s not working properly over long stretches of time.
One-Hour Response Guarantee in Shared Website Hosting
In case you’re using any of our Linux shared website hosting packages
and you have a question or stumble upon a certain obstacle, you can get in touch with us 24x7 by opening a tech support ticket or by writing an email and we will make sure that you obtain a response within the hour. If the issue can be resolved, we’ll do it before we get back to you, whereas in case there’s something that you have to do on your end, we’ll supply you with all the necessary info – what settings to check, what workable solutions to try, etc. Typically, you will receive an answer within only half an hour, which implies that waiting for hours and hours or even for more than 1 day to get help is something inconceivable. Our 1-hour response guarantee applies to any question that you may have – billing, technical or general.