If your web hosting company provides live chat support, you're able to talk to an agent in real-time and learn useful information or get a problem resolved in a timely manner. The main advantage of using chat compared to calling to talk to a live person is that you need just a computer with access to the web, so you will not pay any charges when you are in another country or state. Furthermore, it is easier to copy and paste info such as domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The real-time chat is also a considerably faster solution to contact your web hosting provider's support team compared to using a ticketing system. What's more, if some situation needs a bit more time to be dealt with, you are able to do something different while you wait for guidance on the live chat, so you won't lose time - something that's not possible in case you are on the phone.