Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their benefits and drawbacks. Discover what makes them different from other types of support channels.
In case you’ve bought a web hosting package and you have certain queries with regard to a given feature/function, or if you have experienced some predicament and you need support, you should be able to get in touch with the respective customer support team. All web hosts deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, as the easiest way to handle an issue most often is to send a ticket. This type of correspondence renders the replies exchanged by both parties simple to follow and enables the client support staff members to escalate the issue in case, for instance, an admin must step in. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you have to use no less than two different accounts to touch base with the customer care staff and to actually administer the hosting space. Non-stop switching between different accounts can sometimes be a bore, not to mention the fact that it requires a very long period of time for the majority of hosting companies to reply to the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages
come bundled with an integrated support ticket system, which is an essential part of our custom-created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in one and the same location – payments, web files, e-mails, trouble tickets, etc., eliminating the necessity to use different systems. In the event that you have any pre-sales or technical questions or any difficulties, you can post a ticket with just a few mouse clicks without having to sign out of your Control Panel. During the process, you can select a category and our system will offer you a variety of informational articles, which will give you additional information and which may help you resolve any given issue even before you submit a ticket. We guarantee a response time of no more than sixty minutes, even in case it is a weekend or a public holiday.