In case you’ve bought a web hosting package and you have certain queries with regard to a given feature/function, or if you have experienced some predicament and you need support, you should be able to get in touch with the respective customer support team. All web hosts deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, as the easiest way to handle an issue most often is to send a ticket. This type of correspondence renders the replies exchanged by both parties simple to follow and enables the client support staff members to escalate the issue in case, for instance, an admin must step in. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you have to use no less than two different accounts to touch base with the customer care staff and to actually administer the hosting space. Non-stop switching between different accounts can sometimes be a bore, not to mention the fact that it requires a very long period of time for the majority of hosting companies to reply to the tickets themselves.