The availability of the customer and tech support that a shared website hosting company offers can tell you a lot about the services which they provide too. If you can use just email messages and tickets, you have almost certainly discovered a reseller and not the web hosting provider. If this is the case, you'll probably have to wait for several days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may have to contact the real hosting company for extra help. When the provider provides you with various options for communication with quick response time that are available at any time, they are most likely the top provider, not just a reseller. So you will receive prompt assistance and top quality support as they'll have immediate access to the servers where your account is. No matter what the trouble - technical or sales, it is generally much better to get in touch with your hosting company directly through your preferred method of communication.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting plans are round-the-clock, which means that you can forget about waiting for a few days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You can select the most suitable way to contact us depending on where you are or what kind of hardware you're using. We are able to help you for more or less any hosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the max response time will never exceed sixty minutes.