Irrespective of the fact that the hosting service provided by the different companies is relatively the same, each provider has got their own platform with its own modifications and different ways to perform given tasks. In this case, an information-laden knowledge base will be pretty helpful both for persons with little to no practical experience and for technically capable individuals who will at some point find out how specific operations are accomplished, but will waste valuable time in the meantime. The purpose of such a knowledge base is to make the service quick and easy to use, sparing users time and effort. The result is more contented clients, as they can swiftly find the info they are seeking, and substantially less work for the client service staff representatives, because typically most of the inquiries and problems that clients have are already described in the knowledge base. If the articles are competently written and encompass more topics, you’ll be able to learn more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans feature an elaborate knowledge base where you can find information about all the issues that you may possibly confront and their resolutions. You can find out how to set up and administer a mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your mail client are accurate, but you are not able to send email messages, for example. We have done our very best to be as exhaustive as possible and to cover all the available options so as to save you time and energy and to give you different solutions for every single issue. The knowledge base contains educative articles too – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in every section of the Control Panel, while if you want to see the full article archive, you should go to the all-inclusive Help section.